Important: Account Deletion is Permanent
Before proceeding with account deletion, please understand that this action is irreversible. Once your account is deleted, you will not be able to recover your data, transaction history, or cashback balance.
What Happens When You Delete Your Account?
When you submit an account deletion request, the following actions will be taken:
Immediate Effects:
- Account Deactivation: Your account will be immediately deactivated and you will be logged out from all devices.
- Access Removal: You will no longer be able to log in or use any Laddoo App services.
- Mobile Number Release: Your registered mobile number will be released and can be used to create a new account in the future.
Data Deletion (Within 30 Days):
- Personal Information: Name, email address, phone number, and profile details will be permanently deleted.
- Transaction History: All recharge history and transaction records will be deleted (except those required by law).
- Cashback Wallet: Any remaining cashback balance will be forfeited and cannot be recovered.
- Communication Records: All support conversations and feedback will be deleted.
Data Retention for Legal Compliance
Please note that certain data must be retained for legal and regulatory compliance purposes, even after account deletion:
- Financial Records: Transaction records, payment information, and KYC documents will be retained for 7 years as required by Indian financial regulations and RBI guidelines.
- Fraud Prevention: Information related to fraud prevention, security investigations, or legal proceedings may be retained as legally required.
- Tax Records: Records required for tax compliance will be retained as per applicable laws.
This retained data will be securely stored, access-restricted, and used solely for legal compliance purposes. It will not be used for marketing or operational purposes.
Before You Delete Your Account
Please ensure you have completed the following before requesting account deletion:
- Withdraw Cashback: Transfer any remaining cashback balance to your bank account, as it will be forfeited upon deletion.
- Cancel Pending Transactions: Ensure all pending recharges are completed or refunded.
- Download Transaction History: Save any transaction records or receipts you may need for future reference.
- Resolve Disputes: Complete any ongoing customer support issues or disputes.
- Consider Alternatives: If you have concerns about privacy or notifications, consider adjusting your settings instead of deleting your account.
Need Help?
If you're experiencing issues or have concerns, our support team is here to help. We can assist with privacy settings, notification preferences, or other concerns without needing to delete your account.
Contact Support: Click here to contact us or call +91 7726828026
Account Deletion Request Form
Complete this form to submit your account deletion request. We will process your request within 48 hours.
What Happens After Submission?
- Verification (Within 24 hours): We will verify your identity and account ownership to prevent unauthorized deletion requests.
- Final Confirmation (24-48 hours): You will receive a final confirmation email with a link to cancel the deletion if you change your mind.
- Grace Period (7 days): Your account will enter a grace period during which you can still cancel the deletion request.
- Permanent Deletion (After 7 days): If no cancellation is received, your account and data will be permanently deleted.
- Deletion Confirmation: You will receive a final email confirming that your account has been deleted.
How to Cancel a Deletion Request
If you change your mind during the 7-day grace period, you can cancel your deletion request by:
- Clicking the cancellation link in the confirmation email
- Logging back into your account (if still within grace period)
- Contacting our support team at +91 7726828026
Have Questions?
If you have any questions about the account deletion process, data retention, or need assistance, please contact our support team before submitting your request.